44ok Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 44ok collects, uses, stores, and discloses personal data relating to individuals who visit or use the 44ok website and associated platform services ("Platform"). By accessing the Platform or creating an account, you confirm that you have read and understood this Policy and consent to the data practices described herein.

44ok reserves the right to amend this Policy at any time. Any material changes will be published on this page with an updated effective date. Where changes are significant, we will endeavour to notify registered account holders via their registered mobile number. Your continued use of the Platform after any amendment constitutes your acceptance of the revised Policy.

2. Personal Data We Collect

44ok collects personal data in the following categories. We only collect what is necessary to provide the Platform services, comply with our legal and regulatory obligations, and operate our responsible gaming programme.

• Identity data: full legal name, date of birth, and where KYC is required, a copy of a government-issued identification document such as a National ID card or passport.
• Contact data: mobile phone number registered to your 44ok account and, if provided, an email address.
• Financial data: bKash, Nagad, or Rocket wallet identifiers associated with deposits and withdrawals; bank account details where bank transfer is the selected payment method. We do not store full card numbers or CVV codes.
• Transaction data: full history of deposits, withdrawals, bonuses claimed, wagers placed, game results, and account balance changes.
• Technical data: IP address, browser type and version, operating system, device type, screen resolution, time zone, and session duration collected automatically when you access the Platform.
• Responsible gaming data: deposit limits, session time settings, self-exclusion status, and any communications you submit to our support team regarding your gaming behaviour or wellbeing.

44ok does not intentionally collect data from minors. The Platform is strictly for users aged 21 and above. If we become aware that personal data has been collected from a person under 21, we will delete that data promptly and close the associated account.

3. How We Use Your Personal Data

44ok uses collected personal data for the following lawful purposes. We do not use your data for purposes beyond those listed below without first obtaining your consent or establishing a separate lawful basis.

• Account management: to register, maintain, and administer your 44ok account, including processing deposits, withdrawals, and bonus credits.
• KYC and regulatory compliance: to verify your identity, satisfy anti-money laundering (AML) obligations, and meet any other applicable regulatory requirements.
• Responsible gaming: to monitor account activity for signs of problem gambling, to enforce deposit limits and self-exclusion instructions, and to provide support if your behaviour indicates gambling-related harm.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, and other prohibited activities outlined in our Terms & Conditions.
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the performance and features of the 44ok Platform for all users.

4. Legal Bases for Processing

44ok processes personal data under the following legal bases, which together cover all data processing activities described in this Policy:

Specifically, the following processing activities and their corresponding bases are:

• Contractual necessity: account registration, deposit and withdrawal processing, bonus administration, and customer support — all are necessary to perform the contract between you and 44ok.
• Legal obligation: KYC identity verification, AML transaction monitoring, and responsible gaming enforcement are required by applicable law and regulatory frameworks.
• Legitimate interests: fraud detection, platform security, and usage analytics serve 44ok's legitimate interest in operating a safe, reliable, and compliant gaming environment, provided those interests do not override your fundamental rights.

5. Sharing of Personal Data

44ok does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, and partner banks to process deposits and withdrawals. These providers process data under their own privacy policies and are contractually bound to handle your data securely.
• Game and technology providers: game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive anonymised session and gameplay data to support game performance, audit RNG fairness, and resolve disputes.
• Regulatory and law enforcement authorities: we will disclose personal data to any competent authority where required by applicable law, court order, or regulatory directive, including Bangladesh Financial Intelligence Unit (BFIU) in the context of AML obligations.
• Professional advisers: lawyers, auditors, and compliance consultants engaged by 44ok may access personal data where strictly necessary to provide their professional services, and are bound by confidentiality obligations.

In all cases where data is shared with third parties, 44ok takes reasonable steps to ensure that those parties maintain appropriate technical and organisational security measures and process your data only for the specific purpose for which it was shared.

6. Data Retention

44ok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with applicable legal and regulatory obligations, and resolve any disputes or enforce our agreements. In practice, this means:

Account data (identity, contact, and financial records) is retained for a minimum of five years following account closure to satisfy AML record-keeping requirements. Transaction logs and gameplay history are retained for the same minimum period. Technical data such as IP logs and device fingerprints is retained for up to two years or until no longer required for fraud investigation, whichever is earlier. Responsible gaming records, including self-exclusion history, are retained for a minimum of seven years to ensure re-exclusion can be applied if a self-excluded player attempts to re-register.

7. Security Measures

44ok implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption on all pages and data transmissions, ensuring that data exchanged between your device and the 44ok Platform is protected in transit.
• Encryption of sensitive data fields at rest, including financial identifiers and KYC document references.
• Role-based access controls that limit system access to authorised personnel on a strict need-to-know basis, with all access events logged for audit purposes.
• Regular security assessments and penetration testing to identify and remediate vulnerabilities in the Platform infrastructure before they can be exploited.
• Internal data handling policies and staff training programmes to ensure that all personnel who process personal data do so in accordance with this Policy and applicable law.

8. Cookies and Tracking Technologies

44ok uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. They help us remember your preferences, keep your session active, and understand how the Platform is used.

We use the following categories of cookies:

• Strictly necessary cookies: required for the Platform to function. They enable core features such as user authentication, session management, and security token validation. These cannot be disabled without breaking the Platform.
• Functional cookies: store user preferences such as language setting and display options to personalise your experience across sessions.
• Analytics cookies: collect anonymised data about how visitors use the Platform, which pages are visited most frequently, and where users encounter errors. This data is used solely to improve Platform performance and user experience.

9. Your Rights

As a data subject, you have the following rights with respect to your personal data held by 44ok. To exercise any of these rights, please contact the 44ok support team. We will respond to all valid requests within a reasonable timeframe and free of charge for the first request in any twelve-month period.

• Right of access: you may request a copy of the personal data 44ok holds about you, along with information about how it is processed and on what legal basis.
• Right to rectification: if you believe that personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: you may ask us to restrict processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to object: you may object to processing of your personal data carried out on the basis of legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain rights may be limited where 44ok is required to retain or process data to comply with a legal obligation, pursue a legitimate interest in operating a secure gaming environment, or establish, exercise, or defend legal claims. We will always explain the reason if a request cannot be fulfilled in full.

10. Cross-Border Data Transfers

Some of 44ok's technology partners and game providers operate infrastructure located outside Bangladesh. Where your personal data is transferred to servers or systems in other countries, 44ok takes steps to ensure that adequate protections are in place, including contractual data processing agreements that impose security and confidentiality obligations equivalent to those in this Policy.

44ok does not transfer your personal data to jurisdictions that lack adequate data protection standards without first implementing appropriate safeguards. If you have concerns about international data transfers, please contact our support team.

11. Third-Party Links and Services

The 44ok Platform may contain references to third-party services, including payment providers such as bKash, Nagad, and Rocket, and game studios. These third parties operate under their own privacy policies, which 44ok does not control. We encourage you to review the privacy policy of any third-party service you use in connection with your 44ok account.

• 44ok is not responsible for the privacy practices or content of any third-party services. Any data you submit directly to a third-party service (such as your bKash PIN or mobile banking credentials) is governed by that third party's own terms, not this Policy.
• 44ok does not use third-party advertising networks, behavioural tracking pixels, or retargeting tools that share your browsing data with advertisers.
• We are not responsible for any loss or damage arising from your use of third-party services linked to or referenced by the 44ok Platform.
• If you become aware of a third-party service that is misrepresenting its affiliation with 44ok or making unauthorised use of the 44ok brand, please report it to our support team immediately.

This section does not limit or modify the rights and obligations described elsewhere in this Policy. It applies solely to clarify 44ok's position with respect to third-party services that are separate from the 44ok Platform itself.

12. Changes to This Policy

44ok may update this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated effective date. For significant changes that affect your rights or how your data is used, we will endeavour to provide prior notice through your registered contact details.

Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree to an updated Policy, you must stop using the Platform and contact support to close your account. We recommend reviewing this page periodically to stay informed of any changes.

13. Contact and Complaints

For any privacy-related enquiries, requests to exercise your data rights, or complaints about how 44ok processes your personal data, please contact our support team. Contact details are displayed on the 44ok Platform. Our team is available 24/7, every day of the year including public holidays such as Eid and Victory Day (December 16).

44ok will acknowledge all privacy requests within five business days and provide a substantive response within 30 days of receipt. In complex cases requiring additional investigation, we may extend the response period and will notify you of the extension and the reason for it.

14. Entire Agreement on Privacy

This Policy, together with the 44ok Terms & Conditions, constitutes the complete statement of 44ok's data practices with respect to the Platform. In the event of any inconsistency between this Policy and any other 44ok document concerning data privacy, this Policy shall prevail. If any provision of this Policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.